CHiLD CoP Playbook - Experience
Community of PracticeCoP Playbook   xperience
Level One: Quick Guide to kickstart Your CoP
CoP SKILL Level: 
User Experience. Community Ecosystem.
ACTIVITIES
Recommended Actions
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 Diverse Perspectives
Members from various backgrounds, roles, and experiences bring unique perspectives that enrich the collective knowledge pool.
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 Inclusive Environment
A diverse CoP is one where members, irrespective of their background, feel valued and heard. Prioritizing equity ensures equal access to opportunities and resources.
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 User Experience
In the context of a CoP, user experience includes the community processes and practices, methods for organization, and digital tools used.
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Level Two: Add these DEI Strategies and Enhance with a Success Wheel Methodology
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:  
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Fostering an Inclusive Environment
While members from various backgrounds, roles, and experiences bring unique perspectives that enrich the collective knowledge pool, it's the deliberate and strategic efforts towards fostering inclusivity that ensure these voices are truly integrated and valued.
 
CoP Visual Board 7: User Experience
In the context of a community (of practice), we understand user experience to be members’ and the community ecosystem’s experience of/with the community’s operational model. This includes:
 how to design and communicate your purpose, vision, objectives and strategy
how to use appreciative inquiry to identify and design a vision for your community needs, challenges and opportunities; how to pitch your community’s value proposition.
All of the above have a profound impact on the community’s success. A user can be a community member, community leader, sponsor or anyone else within or outside the community who benefits from the community. Mature, advanced communities are much more than a support forum. They thrive because they engage people and encourage them to share knowledge, experiences and resources. When you care about community members’ experience and acquire feedback on the quality of the community’s online and ‘in real life’ environments, you ensure community engagement. Integrating all of the discovered elements of the users’ experiences and avoiding confusion are key to designing user-centric experiences. This ensures that users experience the right flow of support and information, and increases online interoperability.
 how to define and work with personas;
how to identify and act on community member levels of satisfaction/concern with the workings of the community; how to gauge what member support is needed;
how to revise/adapt user experience approaches based on satisfaction/importance levels.
CoP Visual Board 7: User Experience
Level Three: Align Your Business Functions and Experts Using the CoP Constellation Framework
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:
Framework
Akin to the Great Dipper Constellation, which actually is an Asterism of stars creating a Ladle extending to to the handle which remains relatively consistence in formation as they shifted positions over time serving as a key navigational guide in the sky. The tip of the ladle Dubhe which is the brightest represent our CoP.
With clarity in direction, consistence alignment of business support and experts role, this framework attempt to create a self-supporting holistic ecosystem to ensure consistent results, self-renewal and sustenance, for any CoPs.
CoP Participating Level
Business Function 01
Healthcare Collaboration
Co-create
[Community Ecosystem] Define expected behaviours, commitments and expectations from members. Establish simple rules for respect & constructive interactions to build community ecosystem.Collectively establish commitment to improve user experience. Clearly defined behaviours enhance community cohesion, and create a sound fit-for-purpose user experience.
EXPERT Persona
The Innovators & Adopters
Innovation, Quality Improvements & Productivity
CoP Participating Level: Core
EXPERT Roles:
• Innovators who is embarking on a project for solution to resolve a problem statement
• The core group that forms the heart of the CoP to convene, connect like-minded people
• Responsible for the community management for the CoP
CoP Influences
• Immediate project team members, supervisors bosses, peers & friends
• Immediate beneficiary of the project
Business Function 02
Healthcare Organisational Excellence
Process Excellence
[Process & System Improvement ]
Organizational excellence is a continuous process of improvement focused on achieving superior performance in all aspects of a business, from its culture and leadership to its processes and results. It involves embedding quality throughout the organization, aligning strategies and systems with its mission and values, and engaging employees to deliver value to customers. .
EXPERT Persona
The ODers
Change & Organisational Health
CoP Participating Level: Active
EXPERT Roles:
• Enable Systems Change through Alignment, Activation & Agency
• Equip Leadership For Change through Collective Leadership Enculturation, Building Change Leaders & Leadership Pipeline Development
• Build OD Capabilities to Lead Change
CoP Influences:
• Immediate supervisors & bosses, colleagues, peers and friends
• Healthcare Innovators community at large
Business Function 03
Healthcare Academy
Competency
[Skills, Knowledge & Tools]
The academy equips learners with essential skills, knowledge, and tools to be activators, collaborators and agents of transformation for happier and healthier communities. It also serve to build thought leadership, culture, and capability to enhance the resilience and reliability of healthcare systems, communities and the environment.
EXPERT Persona
The Trainers
Learning & Development
CoP Participating Level: Active
EXPERT Roles:
• Equips learners with essential skills, knowledge, and tools to be activators, collaborators and agents of transformation
• identify competency gaps and curate skills, knowledge and tools as training programmes
CoP Influences:
• Immediate supervisors & bosses, colleagues, peers and friends
• Healthcare Innovators community at large
Business Function 04
Healthcare Evangelist
Convene & Connect People
[Thematic Driver & Social Influencer]
Thematic driver who is tasked to drive by thematic i.e. Digital Transformation, Workforce Transformation, Care & Process Redesign and seed potential project collaboration offline or online through the online or social platform. Usually it is formed by a network of active social influencer who are the front for the thematic topics which he/she resonate with.
EXPERT Persona
The Enthusiast & Thematic Drivers
Conversation Drivers
CoP Participating Level: Core
EXPERT Roles:
• Thematic driver who is tasked to drive the main theme under his/her respective portfolio
• Active social influencer who are attracted to the platform by thematic topics which he/she resonate with and very competitive for attention
CoP Influences:
• Immediate personal network of peers, friends and community
• Immediate supervisors & bosses
• Thematic social learning platforms
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