CHiLD CoP Playbook - Pulse
Community of PracticeCoP Playbook   ulse
Level One: Quick Guide to kickstart Your CoP
CoP SKILL Level: 
Pulse Check. Sensing for Vitality.
ACTIVITIES
Recommended Actions
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 Responsibility
Community manager takes responsibility for constantly taking the community's 'pulse'
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 Approaches
Includes all quantitative and qualitative approaches to assess results, engagement, and vitality
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 Purpose
Ensure community remains relevant, stays engaged, and delivers on its vision
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Level Two: Add these DEI Strategies and Enhance with a Success Wheel Methodology
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:  
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Maximize Impact with the Synergy Effect
Diverse groups within CoPs don't just add value individually; they amplify it collectively. They form a powerful nexus of knowledge, insights, and experiences. This dynamic interaction results in outcomes that transcend their individual contributions.
CoP Visual Board 8: Measurement
Measuring your community performance is an ongoing process, not (only) a one-off annual exercise. The community manager takes responsibility for constantly taking the community’s ‘pulse’. This includes all quantitative and qualitative approaches to assess the results, engagement, and vitality of the community (of practice) to make sure the community remains relevant in terms of its practice and the organisation’s goals, stays engaged and delivers on its vision. All elements that make up a community’s vitality are to be measured: the rituals and behaviours, as well as the activities and interactions that are in place or need to be put in place to meet the community’s objectives. You always refer to the community’s vision and objectives when you measure your community’s performance. While you assess both the tangible and the intangible output and impact of your community to prove its value, you are also measuring your community’s performance. This will allow you to better understand what does not work, and why and how you could improve your community’s operational model. Your main overall performance measurement tools are the community roadmap and the Communities of Practice Success Wheel. You can use these to answer the following questions. How is the community doing in each facet? How would your rate your community on each question listed in the community of practice roadmap?
 how to explore and define what impact and vitality mean for your community;
how to assess the community as regards the success factors and how to continually ask questions of/with your community to keep you on your mission/vision track;
how to gauge what community challenges and opportunities you face/lie ahead so that you can revise your approach to focus on specific success facets.
CoP Visual Board 8: Measurement
Level Three: Align Your Business Functions and Experts Using the CoP Constellation Framework
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:
Framework
Akin to the Great Dipper Constellation, which actually is an Asterism of stars creating a Ladle extending to to the handle which remains relatively consistence in formation as they shifted positions over time serving as a key navigational guide in the sky. The tip of the ladle Dubhe which is the brightest represent our CoP.
With clarity in direction, consistence alignment of business support and experts role, this framework attempt to create a self-supporting holistic ecosystem to ensure consistent results, self-renewal and sustenance, for any CoPs.
CoP Participating Level
Business Function 01
Healthcare Collaboration
Co-create
[Sensing for Vitality] Perform pulse check to measure impact. Regularly communicate the values gained. “Pulse check“ through engagement, surveys & develop newsletter to showcase success stories. Constantly taking the community’s ‘pulse’, includes all quantiative and qualitative approaches to assess the results, engagement and vitality of the CoP. Ensure the community remains relevance to its practice and the organisation’s goals.
EXPERT Persona
The Innovators & Adopters
Innovation, Quality Improvements & Productivity
CoP Participating Level: Core
EXPERT Roles:
• Innovators who is embarking on a project for solution to resolve a problem statement
• The core group that forms the heart of the CoP to convene, connect like-minded people
• Responsible for the community management for the CoP
CoP Influences
• Immediate project team members, supervisors bosses, peers & friends
• Immediate beneficiary of the project
Business Function 02
Healthcare Governance
Stewardship and Resources
[Sponsor/Mentor/Subject Matter Experts/Young Leaders] Identify potential sponsors, SMEs, mentors and young leaders for the CoP. Get support from top management as the sponsor & to suggest useful executive action for young leaders. Officially appoint SMEs and mentors for advices and guidance. SMEs are the backbone bringing specialized knowledge often pivotal in addressing and resolving intricate challenges. Senior professionals as mentor, with their years of experience serve as beacons for newer members. Young leaders positioned at the crossroads of strategy and execution, often offer an unique vantage point.
EXPERT Persona
The Influencers & Funders
Senior Management, Mentors, SME & Innovation Grants
CoP Participating Level: Active
EXPERT Roles:
Usually belonging to the senior management arm of the organization exploring for worthy projects to steer, sponsor and fund. Example may includes Ministries, Agencies, Statutory Boards , GIC, private institutions or auxiliary partners such as ALPs, Synapxe, ITO, etc.
• Drive governance & commitment for the community
• Exploring for worthy innovation projects to support
• Exploring for worthy innovation projects to fund
CoP Influences:
• Top management, peers, partners and wider stakeholders across healthcare clusters
• Healthcare innovation community at large
Business Function 03
Healthcare Knowledge
KM enablers & Tools
[Knowledge Creation, Organising, Sharing, Utilization & Retention]
Knowledge management (KM) is a set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data to maximize its value. It involves capturing, organizing, sharing, and using information, expertise, and insights within an organization to improve performance, decision-making, and innovation.
EXPERT Persona
The KMers & Knowledge Aggregators
Knowledge Management
CoP Participating Level: Core
EXPERT Roles:
KM professionals managing the central repository for healthcare institutions, industry players and academia to accelerate the sharing, exchange and co-creation of knowledge, as well as the development of emerging ideas
• Drive knowledge co-creation, organising, sharing, utilization and retention for Healthcare Innovation
• Curation of knowledge on Healthcare Innovations, Quality Improvements & Productivity
• Support the building, growth and sustenance of online CoPs on the platform
CoP Influences:
• Top management, peers, partners and knowledge ambassadors across healthcare clusters, community and private healthcare institutions
• Healthcare innovation community at large
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