CHiLD CoP Playbook - Collaborate
Community of PracticeCoP Playbook   llaborate
Level One: Quick Guide to kickstart Your CoP
CoP SKILL Level: 
Good domain, Community Dimension, Meaningful Practice.
ACTIVITIES
Recommended Actions
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 Collective Resolution
Identify key challenges for people to resolve collectively and co-create meaningful value together.
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 Diverse Contributions
Diverse groups within CoPs do not just add value individually; they amplify it collectively as a practice, forming a powerful nexus of knowledge, insights, and experiences.
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 Concrete Outcomes
The more a community creates something concrete together, the more engaged it is. This co-creation requires effective coordination of different cooperation and collaboration processes.
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Level Two: Add these DEI Strategies and Enhance with a Success Wheel Methodology
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:  
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Ground-up Solutions
Solutions emerging from a CoP are inherently holistic, drawing from a rich tapestry of experiences and expertise. These ground-up solutions are not only theoretically robust but are also deeply rooted in the day-to-day realities faced by the organization's members.
 
CoP Visual Board 5: Collaboration & Cooperation
Our research shows that the more a community creates something concrete together, the more engaged it is. This co-creation of a tangible community asset/ qualitative deliverable requires effective coordination of different cooperation and collaboration processes. Engaging your community in delivering a concrete outcome implies carrying out effective collaboration, cooperation, coordination and co-creation practices and activities. Collaboration is working together to create something new, a shared outcome, in support of a shared vision, shared goals or a shared purpose. The glue is the shared vision. Cooperation happens when members and other stakeholders strategically choose to work separately on different aspects of one issue and share knowledge so that each party can accomplish their part in support of a shared outcome. Cooperation is important in networks where individuals exchange relevant knowledge in support of each other’s goals, rather than a shared goal. Something new may be achieved as a result, but arises from the individual, not collective effort.
 how to combine and apply methods of co-creation and coordination strategically;
how to design a cooperation and collaboration roadmap for your community;
how to enrich the common practice and deliver on your community’s objectives by applying collaboration processes and methods.
CoP Visual Board 5: Collaboration & Cooperation
Level Three: Align Your Business Functions and Experts Using the CoP Constellation Framework
- By Kian Ping Chng
- April, 2025
CoP SKILL Level:
Framework
Akin to the Great Dipper Constellation, which actually is an Asterism of stars creating a Ladle extending to to the handle which remains relatively consistence in formation as they shifted positions over time serving as a key navigational guide in the sky. The tip of the ladle Dubhe which is the brightest represent our CoP.
With clarity in direction, consistence alignment of business support and experts role, this framework attempt to create a self-supporting holistic ecosystem to ensure consistent results, self-renewal and sustenance, for any CoPs.
CoP Participating Level
Business Function 01
Healthcare Collaboration
Co-create
[Good domain, Community Dimension, Meaningful Practice]Bring people to work together as a practice. Identify key challenges for people to resolve collectively and co-create meaningful value together. Diverse groups within CoPs don’t just add value individually; they amplify it collectively as a practice. They form a powerful nexus of knowledge, insights, and experiences. The dynamic interaction results in outcomes that transcend individual contributions.
EXPERT Persona
The Innovators & Adopters
Innovation, Quality Improvements & Productivity
CoP Participating Level: Core
EXPERT Roles:
• Innovators who is embarking on a project for solution to resolve a problem statement
• The core group that forms the heart of the CoP to convene, connect like-minded people
• Responsible for the community management for the CoP
CoP Influences
• Immediate project team members, supervisors bosses, peers & friends
• Immediate beneficiary of the project
EXPERT Persona
The Connectors & Partners
Partnership for Collaboration
CoP Participating Level: Active
EXPERT Roles:
• Connects people, drive collaborations, and convenes thought leadership, with the purpose of driving healthcare innovation for systems change
• Connect healthcare stakeholders with industry partners to drive innovative developments or co-learning opportunity
• Collaborate and form value-enabling alliances for healthcare transformation
• Convene like-minded innovators in promoting a culture of innovation through thought leadership with a flywheel of co-learning networks
CoP Influences:
• Immediate supervisors & bosses, colleagues, peers and friends
• Healthcare Innovators community at large
• Industry Partners community at large
Business Function 02
Healthcare Governance
Stewardship and Resources
[Working & Decision Making Model]
Identify key roles among community member. Formalise the key roles and the working & decision making model collectively. Drive governance and commitment for the decision made for the community.
EXPERT Persona
The Influencers & Funders
Senior Management, Mentors, SME & Innovation Grants
CoP Participating Level: Active
EXPERT Roles:
Usually belonging to the senior management arm of the organization exploring for worthy projects to steer, sponsor and fund. Example may includes Ministries, Agencies, Statutory Boards , GIC, private institutions or auxiliary partners such as ALPs, Synapxe, ITO, etc.
• Drive governance & commitment for the community
• Exploring for worthy innovation projects to support
• Exploring for worthy innovation projects to fund
CoP Influences:
• Top management, peers, partners and wider stakeholders across healthcare clusters
• Healthcare innovation community at large
Business Function 03
Healthcare Improvements
Continuous Improvements with Design Thinking
[Small Incremental Improvements]
Kaizen is a Japanese philosophy and system of continuous improvement, aiming to make small, incremental improvements in processes and systems to achieve significant long-term benefits. Utilized lean methodology for process improvement to prepare healthcare for greater demands and complexities in the volatite future. Empowered and equipped learners to deal with complex problems with embraced Design Thinking for improvement and innovation through change and capability building.
EXPERT Persona
The Kaizener
Conversation Drivers
CoP Participating Level: Core
EXPERT Roles:
• Encourages identifying and addressing problems proactively and resolve using design thinking for improvements and change
• Emphasizes the importance of establishing and maintaining standardized processes and procedures
CoP Influences:
• Immediate supervisors & bosses, peers, friends and community
• Healthcare Innovators community at large
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