CHiLD CoP Playbook - Core Team
Community of PracticeCoP Playbook   ore Team
Level One: Quick Guide to kickstart Your CoP
CoP SKILL Level: 
Convene & Connect. Bringing People Together.
ACTIVITIES
Recommended Actions
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 Start Small
Create the conducive environment to convene and network people.
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 Ensure Diversity
Proper community management to ensure diversity of views, prioritize equity for access to opportunities and resources.
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 Foster Inclusiveness
Create an environment where everyone feels they belong and can actively participate.
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Level Two: Add these DEI Strategies and Enhance with a Success Wheel Methodology
- By Kian Ping Chng
- April, 2025
CoP SKILL Level: 
Strategies
Diversity, Equity, and Inclusion (DEI) Strategies
Inculcating Diversity, Equity, and Inclusion (DEI)
TA diverse CoP is one where members, irrespective of their background, feel valued and heard. Prioritizing equity ensure that every member has equal access to opportunities and resources. Inclusion create an environment where everyone feels they belong and can actively participate.
 
CoP Visual Board 4: Convening
Convening is the art of bringing the community (of practice) and relevant stakeholders together to connect members and engage them in meaningful conversations. The diversity of a community and a risk-free and inclusive environment help develop conversations and engage members. To learn how to nurture a risk-free trusted environment, which is needed for meaningful convening, please see ‘Community management’. Convening the community on a regular basis keeps it alive and thriving. It involves communicating with members, connecting them and encouraging conversations. It also implies boundary-spanning activities (i.e. linking the community with external sources of knowledge), which involve regularly injecting external expertise on the community of practice into the community and ensuring access and connections to other networks.
 how to choose different convening methods and make them work for your community;
how to design and bridge the gap between interactions within inside and outside the community;
how to ensure community engagement based on a solid convening strategy built on conversation, connection, communication and boundary-spanning activities.
CoP Visual Board 6: Community Management
A community cannot function without a community manager, just like a wheel hardly rolls without oil. We have identified three main roles that a community manager needs to take on: (1) the organiser, (2) the convener and catalyst and (3) the synthesiser, knowledge manager or broker. The community manager’s tasks also focus on facilitation and strategies to combine and integrate ‘in real life’, online, synchronous and asynchronous interactions. Although in all other areas of the Communities of Practice Success Wheel, leaders, the core group and/or members play an important role, there are three areas that mainly belong to the domain of the community manager: community management, user experience and measurement. Community management tasks are strongly linked to all other community operation areas, in particular to governance, leadership, collaboration and cooperation, and convening.
how to facilitate your community life and interactions by combining online, ‘in real life’, asynchronous and synchronous ways of working;
how to identify and fulfil different community management roles: organiser, convener/catalyst and synthesiser/knowledge manager or broker;
how to co-create a community engagement roadmap.
CoP Visual Board 4: Convening
CoP Visual Board 6: Community Management
Level Three: Align Your Business Functions and Experts Using the CoP Constellation Framework
- By Kian Ping Chng
- April, 2025
CoP SKILL Level: 
Framework
Akin to the Great Dipper Constellation, which actually is an Asterism of stars creating a Ladle extending to to the handle which remains relatively consistence in formation as they shifted positions over time serving as a key navigational guide in the sky. The tip of the ladle Dubhe which is the brightest represent our CoP.
With clarity in direction, consistence alignment of business support and experts role, this framework attempt to create a self-supporting holistic ecosystem to ensure consistent results, self-renewal and sustenance, for any CoPs.
CoP Participating Level
Business Function 01
Healthcare Collaboration
Co-create
[Bringing People Together] Start small, create the conducive environment to convene and network people. Proper community management to ensure diversity of views, prioritize equity for access to opportunities and resource and where everyone feels they belong and can actively participate. Diversified, equity and inclusiveness environment where there is diverse representation, fairness and everyone feel valued and heard.
EXPERT Persona
The Innovators & Adopters
Innovation, Quality Improvements & Productivity
CoP Participating Level: Core
EXPERT Roles:>
• Usually a PIs who is embarking on a project for solution to resolve a problem statement
• The core group that forms the heart of the CoP to convene, connect like-minded people
• Responsible for the community management for the CoP
CoP Influences
• Immediate project team members, supervisors bosses, peers & friends
• Immediate beneficiary of the project
Business Function 02
Healthcare Evangelist
Convene & Connect People
[Thematic Driver & Social Influencer]
Thematic driver who is tasked to drive by thematic i.e. Digital Transformation, Workforce Transformation, Care & Process Redesign and seed potential project collaboration offline or online through the online or social platform. Usually it is formed by a network of active social influencer who are the front for the thematic topics which he/she resonate with.
EXPERT Persona
The Enthusiast & Thematic Drivers
Conversation Drivers
CoP Participating Level: Core
EXPERT Roles:
• Thematic driver who is tasked to drive the main theme under his/her respective portfolio
• Active social influencer who are attracted to the platform by thematic topics which he/she resonate with and very competitive for attention
CoP Influences:
• Immediate personal network of peers, friends and community
• Immediate supervisors & bosses
• Thematic social learning platforms
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