The CHILD KM Solution platform adopted the Collaborative Conversation Spiral Model by Dr. Arthur Shelley, 2021 to promote conversation, expected behaviour as well as collaboration for CoP and online discussion forum as illustrated below:
Taking the synonym of a DNA, as best practices, we should try to incorporate these steps into our conversation be it physical conversation or virtual discussion naturally as if they are part and parcel of our DNA. These 8 steps do not have to happen in sequence and could take multiple iterations for effective conversation to happen. The steps are self-explanatory as illustrated.
Acknowledge differences
Be open. Recognize that different people have different perspectives based on their education, exposure, expertise and experience. Keep an open mind, respect and be open to the differences of different individuals. Bei, optimistic and empathetic.
Respect other’s perspectives
Be civil. Whether we agree with something or not, we should always show our good will and etiquette. Discussing does not require us to insult or think that the other person is wrong. A discussion, in the positive sense, involves dialog through writing, questioning, commenting, responding, searching, and looking for answers. Corrections, seeking new information, adding clarity should be done with respect (do remember that writing in CAPITALS is equivalent of shouting on the web) and of course good (healthy) humour is welcome, as long as it does not carry offensive undertones. Be respectful with balance EQ, IQ and SQ.
Converse to explore
Participate in the conversation. Contribute to the ongoing conversation and discussion to explore different options and possibilities. Share your thought with others and listen to what others have to offer.
Inquire to learn
Ask. Raise your queries to learn from others on their challenges, successes and failure for their solutions. Catalyst your knowledge acquisition learning from other people.
Adapt to build capabilities
Learn and do. Adopt, adapt and scale the proven solutions by others to resolve problems and enhance capabilities.
Become more capable
Grow your competency. Acquire tacit to tacit / explicit to tacit knowledge to up-level self-competencies.
Engage in collaboration
Do it together. Convene and work with others with similar problem statements, visions and goals with the benefits of the economy of scale.
Co-create social value
Value creation. Co-ownership and co-create through collaboration or cooperation to achieve greater impacts, generate thought leadership and contribute back to the eco-system. Be a collaborative social learner.
Adopting and multiple iterations of as many of these steps in our conversation and discussion serves to inoculate respect, create safe space, build trust, build capability, enhance competency leading to greater value creation via collaboration.
