Workforce Transformation of DPLM Client Services
Organisational Leadership
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To evaluate and implement strategies for high-performance work practices in DPLM Client Services. Workforce transformation promotes efficiency, staff satisfaction, and better service quality.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Organisational Leadership, Job Redesign, Workforce Sustainability, Human Resource, Staff Engagement, Staff Wellbeing, Organisational Leadership, Culture Building, Change Management, System Change, Collective Leadership
About this Content
Aims
To evaluate and implement strategies for high-performance work practices in DPLM Client Services.
Background
Poor staff motivation and high absenteeism were affecting service quality and patient safety.
Methods
Used transformational leadership to align staff motivation, improve engagement, and enhance processes through structured HR practices.
Results
Decreased turnover and absenteeism rates, increased idea generation, and reduced errors; staff engagement and motivation improved significantly.
Conclusion
Workforce transformation promotes efficiency, staff satisfaction, and better service quality.
Lessons Learnt
Transformational leadership and HR practices are effective in fostering a sustainable and engaged workforce.
Additional Information
Singapore Healthcare Management Congress 2022 – Excellence in Workforce Transformation
Keywords
Workforce Sustainability, Leadership Framework
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Julian Lee Yi Hao |
Project Member(s) | Eric Tan Cheng Hwee |
Connect with this contributor!
Julian Lee Yi Hao - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_800_SGH_SHM_2022_Workforce_Transformation_of_DPLM_Client_Services.pdf