WISE CLICKS
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2023
Use innovation to optimize manpower and address shortages, ensuring scalable, sustainable, cost-efficient digitization. Wise Clicks is a scalable and cost-efficient solution, ensuring continuity and adaptability in digitized workflows.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Care Process ＆ Redesign, Digitisation, Productivity, Cost Saving, Time Saving
About this Content
Aims
Use innovation to optimize manpower and address shortages, ensuring scalable, sustainable, cost-efficient digitization processes.
Background
Document digitization required manual tasks, leading to inefficiencies in indexing, QA, and scanning.
Methods
Introduced Wise Clicks using Robotic Process Automation (RPA) tools like Sikuli to automate tasks in document indexing and QA processes.
Results
Automated 480,747 documents with 95% indexing accuracy, saving 5,760 hours and $235,926 annually.
Conclusion
Wise Clicks is a scalable and cost-efficient solution, ensuring continuity and adaptability in digitized workflows.
Lessons Learnt
Automation enhances productivity and reduces manual workload effectively during manpower shortages.
Additional Information
Singapore Healthcare Management Congress 2023 – Merit Prize (Operations category)
Keywords
Robotic Process Automation, Document Indexing
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tham Yu Ying |
Project Member(s) | Rosy Tai |
Connect with this contributor!
Tham Yu Ying - singaporehealthcaremanagement@singhealth.com.sg