WE CARE – Building a Safe to Speak Up Culture
Organisational Leadership
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To cultivate a “WE CARE Culture” focused on collaboration, kindness, trust, and mutual respect among staff. WE CARE Culture aligns with organizational goals for safety and service excellence.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Organisational Leadership, Training ＆ Education, Organisational Leadership, Culture Building, Learning Culture
About this Content
Aims
To cultivate a “WE CARE Culture” focused on collaboration, kindness, trust, and mutual respect among staff.
Background
Staff hesitated to challenge authority or speak up about unsafe conditions, affecting patient and staff satisfaction.
Methods
Conducted focus group meetings and implemented a three-phase training program: e-learning, workshops, and WE CARE energizers.
Results
Improved safety culture, reduced falls and medication errors, zero catheter-associated UTIs in key months, and higher patient and staff satisfaction rates.
Conclusion
WE CARE Culture aligns with organizational goals for safety and service excellence.
Lessons Learnt
Staff empowerment and mutual respect significantly improve safety and patient experience.
Additional Information
Shortlisted at Singapore Healthcare Management (SHM) Conference 2021
Keywords
Patient Safety, Staff Satisfaction, Employee Engagement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Wong Kin Ling |
Project Member(s) | Thilagamangai |
Connect with this contributor!
Wong Kin Ling - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_547_KKH_SHM_2021_WE_CARE_Building_a_Safe_to_Speak_Up_Culture.pdf