Video-Consultation in SingHealth Polyclinics
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To enable chronic disease patients to consult a doctor from home via video conferencing while maintaining quality and safety. Video consultation effectively bridges care gaps, ensuring safety during pandemics while maintaining quality and efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digital Health, Telehealth, Tele-Consultation, Quality Improvement, Video/Video Conferencing, Workflow Redesign, Clinical Practice Improvement, Access To Care, Waiting Time, Value Based Care, Safe Care, Patient Satisfaction, Productivity, Time Saving
About this Content
Aims
To enable chronic disease patients to consult a doctor from home via video conferencing while maintaining quality and safety.
Background
COVID-19 necessitated remote healthcare solutions for chronic disease management.
Methods
Implemented video consultations using Zoom, integrated teledispensing.
Results
Served 206 patients, with 97.4% expressing willingness to use the service again. High satisfaction with privacy and consultation quality.
Conclusion
Video consultation effectively bridges care gaps, ensuring safety during pandemics while maintaining quality and efficiency.
Lessons Learnt
Technology adoption is key to expanding healthcare access while maintaining patient satisfaction.
Additional Information
NHG Quality Day 2021: Shortlisted Project
Keywords
Video Consultation, Telehealth, Chronic Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Polyclinics |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Wong Siew Hui |
Project Member(s) | Lim Shu Fen |
Connect with this contributor!
Dr Wong Siew Hui - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_545_SHP_SHM_2021_Video_Consultation_in_SingHealth_Polyclinics.pdf