Value Driven Outcome: Identifying Hurdles To Providing Optimal Care
Care Process & Redesign
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2018
Improve Clinical Quality Index (CQI) and reduce costs by identifying workflow inefficiencies. Workflow improvements significantly improved CQI, reduced waiting times, and lowered costs.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Training ＆ Education, Quality Improvement, Workflow Redesign, Access To Care, Turnaround Time, Bed Occupancy Rate, Value Based Care, Length Of Stay, Learning Approach, Team Based Learning, Collaborative Learning
About this Content
Aims
Improve Clinical Quality Index (CQI) and reduce costs by identifying workflow inefficiencies.
Background
Initial project focused on hernia repair outcomes using VDO metrics to identify and address outliers.
Methods
Educated colleagues on day surgery bookings; optimized short-stay ward (DS23) usage; reclassified delays as “patient choice”.
Results
CQI improved (Overall: 47%-67%, JMC: 90%-100%), and costs reduced by 9.2% through workflow redesign.
Conclusion
Workflow improvements significantly improved CQI, reduced waiting times, and lowered costs.
Lessons Learnt
Accurate data and stakeholder engagement were critical to identifying opportunities for improvement.
Keywords
Day Surgery Rate, Workflow Redesign, Clinical Quality Index, Cost Reduction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators, Surgery |
Project Lead(s) | Evelyn Low |
Project Member(s) | Lim R. |
Connect with this contributor!
Evelyn Low - evelyn_low@nuhs.edu.sg
Project Attachment
C_157_NTFGH_QM_2018_Value_Driven_Outcome_Identifying_Hurdles_To_Providing_Optimal_Care.pdf