Utilizing digitisation to automate work processes during COVID-19
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To enhance the Automated Visitor Management System (AVMS). Improved AVMS streamlined operations and ensured compliance with MOH guidelines during COVID-19.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Automation, Digital Health, Digital Apps, Digitalisation, Digital Platforms
About this Content
Aims
To enhance the Automated Visitor Management System (AVMS).
Background
Manual visitor tracking methods led to inefficiencies during the COVID-19 pandemic.
Methods
Enhanced AVMS to include SMS reminders and real-time tracking of visitor duration.
Results
Reduced visitors staying beyond 30 minutes from 79% to 25%; saved $16,632/month in manpower costs.
Conclusion
Improved AVMS streamlined operations and ensured compliance with MOH guidelines during COVID-19.
Lessons Learnt
Future systems should be designed with pandemic-readiness in mind.
Keywords
Automated Visitor Management System
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Epidemiology |
Project Lead(s) | Adrian Low Kit Hoe |
Project Member(s) | Helena Tan |
Connect with this contributor!
Adrian Low - adrian_low@cgh.com.sg
Project Attachment
C_686_CGH_NHIP_2022_Utilizing_Digitisation_to_Automate_Work_Processes_during_Covid_19.pdf