Use of Video Consultation Skyrockets in Public Healthcare
Care Process & Redesign
Technology
IHIS Health Tech / Synapxe
SingHealth
31 December 2021
To analyze and report on video consultation adoption and its impact on public healthcare. VC adoption significantly improved public healthcare efficiency and accessibility.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Product Development, Commercialisation, Proof Of Value, Digital Health, Telehealth, Tele-Consultation
About this Content
Aims
To analyze and report on video consultation adoption and its impact on public healthcare.
Background
Video consultation (VC) adoption grew 26x in 1.5 years due to COVID-19 pandemic.
Methods
Piloted Smart Health VC with selected cases (e.g., psychiatry, dermatology, chronic care) and scaled across public healthcare.
Results
Over 56,000 unique patients used VC; 93% patient satisfaction with VC reported.
Conclusion
VC adoption significantly improved public healthcare efficiency and accessibility.
Lessons Learnt
COVID-19 accelerated digital healthcare adoption; VC reduced costs, improved access, and saved time.
Additional Information
Published in HealthTech Connect by IHiS
Keywords
Video Consultation, Telehealth, Smart Health VC, COVID-19, Patient Access
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Skin Centre, National Heart Centre Singapore, National University Hospital |
Platform(s) | IHIS Health Tech / Synapxe |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | |
Project Member(s) |
Connect with this contributor!
IHiS Corporate Comms - ihis.communications@ihis.com.sg