Urgent Care Centre (UCC) @Admiralty- bridging the gap between primary & emergency care
Care Continuum
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2022
Establish a community-based urgent care facility to reduce the burden on ED by managing non-emergency cases. The UCC model is proving effective, with high satisfaction rates and reduced ED P3 attendances.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Care Continuum, Access To Care, Waiting Time, Quality Improvement, Workflow Redesign, Value Based Care, Operational Management, Resource Allocation, Acute Care, Ambulatory Care (Outpatient Care)
About this Content
Aims
Establish a community-based urgent care facility to reduce the burden on ED by managing non-emergency cases.
Background
EDs in Singapore are chronically overcrowded, with a large volume of low acuity (P3) patients.
Methods
Opened a stand-alone Urgent Care Centre (UCC) in Admiralty to treat P3 patients, complementing EDs and providing integrated care with GPs.
Results
UCC handled over 15,000 patients, with 99% of cases being P3 and P4, significantly relieving the ED burden.
Conclusion
The UCC model is proving effective, with high satisfaction rates and reduced ED P3 attendances. Plans are in place to expand the service.
Lessons Learnt
Educating the public on the new urgent care services was essential to gaining trust and increasing utilization.
Keywords
Urgent Care, ED Overcrowding, Community Care, Healthcare Access, Non-Emergency Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Woodlands Health |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Emergency Medicine, Healthcare Administrators, Epidemiology |
Project Lead(s) | Lim Eng Koon |
Project Member(s) | Mohan Tiru |
Connect with this contributor!
Dr Lim Eng Koon - Eng_Koon_Lim@whc.sg