Under One Roof – 2 CTFs in SKH Campus
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To align procedures and protocols for two CTFs in SKH campus to ensure efficient decant of COVID-19 patients. Aligned processes improved efficiency, capacity management, and patient care in the COVID-19 response.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Organisational Leadership, Access To Care, Turnaround Time, Quality Improvement, Workflow Redesign
About this Content
Aims
To align procedures and protocols for two CTFs in SKH campus to ensure efficient decant of COVID-19 patients.
Background
Two CTFs with different operators required streamlined processes to manage patient decants efficiently.
Methods
Revised workflows with on-site admission criteria, bypassing CMTG processes, to speed up patient transfers.
Results
Reduced transfer times from 3-4 hours to 45 minutes, saving 260 beds for acute care and accepting 2,170 patients.
Conclusion
Aligned processes improved efficiency, capacity management, and patient care in the COVID-19 response.
Lessons Learnt
Streamlining workflows between operators enables efficient care delivery, maximizing resource use.
Additional Information
Singapore Healthcare Management Congress 2022 – Excellence in Workflow Alignment
Keywords
COVID-19 Treatment Facilities, Decanting
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Ho Lian-Kuang |
Project Member(s) | Melvin Chua |
Connect with this contributor!
Ho Lian-Kuang - singaporehealthcaremanagement@singhealth.com.sg