Turning Lessons Into Knowledge: Building A Learning Repository
Care Process & Redesign
Organisational Leadership
National University Health System Quality Improvement
National University Health System
31 December 2019
To ensure 100% of identified serious reportable events (SRE), clinical, and medico-legal (ML) cases are accessible by staff. The project established a culture of learning and accountability, promoting safer healthcare practices.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Organisational Leadership, Quality Improvement, Lean Methodology, Knowledge Management, Knowledge Platform / System / Software
About this Content
Aims
To ensure 100% of identified serious reportable events (SRE), clinical, and medico-legal (ML) cases are accessible by staff across JurongHealth Campus by April 2019.
Background
Staff were unaware of SRE and ML cases, inhibiting effective clinical governance and organizational learning.
Methods
Created a learning repository, mapped processes to identify information gaps, and implemented iterative PDSA cycles for feedback.
Results
Achieved target with improved knowledge sharing and increased case views from 18 to over 33 per month.
Conclusion
The project established a culture of learning and accountability, promoting safer healthcare practices.
Lessons Learnt
Knowledge management is crucial for clinical governance, risk management, and continuous improvement.
Additional Information
Recognized as an effective quality improvement initiative; the repository is being expanded for more user-friendly access.
Keywords
Learning Repository, SRE, Clinical Governance
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Adeline Koh Shuhan |
Project Member(s) | Ng Yingshi |
Connect with this contributor!
Adeline Koh - adeline_koh@nuhs.edu.sg
Project Attachment
C126_NTFGH_QM_2019_Turning_Lessons_Into_Knowledge_Building_A_Learning_Repository.pdf