TTSH Pharmacy RPA Billing: Transforming Billing Process with Robotic Process Automation (RPA)
Care Process & Redesign
Technology
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2023
To improve workflow efficiencies, reduce repetitive tasks, and enhance billing processes with RPA for better patient. RPA enhances efficiency and accuracy in healthcare billing, enabling staff to focus on higher-value tasks.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Manhour Saving, Time Saving, Digitisation, Automation, Robotics Process Automation
About this Content
Aims
To improve workflow efficiencies, reduce repetitive tasks, and enhance billing processes with RPA for better patient experience.
Background
Manual processes in pharmacy billing were labor-intensive and error-prone.
Methods
Introduced RPA to automate 50% of billing workflows and reduce human errors.
Results
Saved 1,310 hours annually, eliminated data entry errors, improved efficiency, and achieved $54,627 in productivity savings.
Conclusion
RPA enhances efficiency and accuracy in healthcare billing, enabling staff to focus on higher-value tasks.
Lessons Learnt
Automation reduces staff stress and increases productivity; training in RPA ensures sustainability.
Additional Information
CAPE 2023 Merit Award
Keywords
RPA, Workflow Automation, Digital Health
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Pharmacy |
Applicable Specialty or Discipline | Healthcare Administrators, Pharmacology |
Project Lead(s) | Tan Chew Ping |
Project Member(s) | Wong Jia Xin |
Connect with this contributor!
Tricia Low Kuan Ying - Tricia_KY_LOW@ttsh.com.sg