Triage System
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2020
To automate and streamline the triage process, reducing patient wait times and increasing healthcare worker efficiency. Conclusion: The triage automation system improved operational efficiency and patient care, and is now being considered for deployment.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Technology, Automation, Quality Improvement, Manhour Saving, Patient Satisfaction
About this Content
Aims
To automate and streamline the triage process, reducing patient wait times and increasing healthcare worker efficiency
Background
Manual triage procedures were time-consuming, which delayed care. Automation was introduced to speed up triage processes and reduce human error.
Methods
Automated systems were used to triage patients, streamlining the intake and categorization processes. Data was captured and analyzed to enhance triage decision-making.
Results
Patient wait times were reduced by 30%, and staff efficiency increased by 15%. The system also decreased errors related to manual entry.
Conclusion
Conclusion: The triage automation system improved operational efficiency and patient care, and is now being considered for deployment across other departments.
Lessons Learnt
Automation of triage processes provided measurable improvements in patient flow and staff satisfaction.
Keywords
Keywords: Automation, Triage System, Patient Flow, Healthcare Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Ang Mo Kio Thye Hua Kwan Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Terence Mok |
Project Member(s) |
Connect with this contributor!
Terence Mok - Terence_Mok@amkh.org.sg