Travel Faster
Care Continuum
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2024
To reduce consultation time for travel health and vaccination consults at NUH THVC from 65 min to <48 min. Combining AI tools and resident training successfully optimized travel health consultation processes.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Care Continuum, Access To Care, Turnaround Time, Value Based Care, Safe Care, Risk Management, Preventive Approach, Population Health, Physical Health
About this Content
Aims
To reduce consultation time for travel health and vaccination consults at NUH THVC from 65 min to <48 min.
Background
Post-COVID travel increases demands on travel clinics; consultations require detailed risk assessments.
Methods
Introduced AI chatbot for pre-consult travel info collection, tutorials for ID residents, and patient info sheets.
Results
Reduced median consultation time from 65 min to 45 min (>25% improvement).
Conclusion
Combining AI tools and resident training successfully optimized travel health consultation processes.
Lessons Learnt
AI chatbots and structured workflows significantly improve efficiency and reduce clinician workload.
Additional Information
Recognized under NUH Process Excellence Award.
Keywords
Travel Health, Vaccination, AI Chatbot, Consultation Time, Patient Education
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | National University Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Allergy ＆ Immunology, Infectious Diseases, Epidemiology |
Project Lead(s) | Matthew Koh |
Project Member(s) | Nicholas Ngiam |
Connect with this contributor!
Dr. Matthew Koh - matthew.koh@mohh.com.sg