Transition to Paperless Billing in SGH
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2023
Smooth hospital-wide transition to paperless billing and process standardization across SGH. Paperless billing was effective, saving costs and improving workflows.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digitisation, Operational Management, Financial Management, Productivity, Cost Saving
About this Content
Aims
Smooth hospital-wide transition to paperless billing and process standardization across SGH.
Background
Errors, PDPA breaches, machine breakdowns, and wastage prompted a shift to paperless billing.
Methods
System enhancements, standardized processes, SMS/app notifications, patient education, and publicity.
Results
46% decrease in requests for printed bills, 50% monthly growth in eBill webpage views, $221,816 annual savings, no PDPA breaches.
Conclusion
Paperless billing was effective, saving costs and improving workflows. Sustainability ensured via patient education and monitoring.
Lessons Learnt
Addressed barriers via customer engagement, tech alternatives, and multi-channel marketing for adoption.
Keywords
Paperless Billing
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Vivien Tang |
Project Member(s) | Kemas Muhamad Zulhaimi |
Connect with this contributor!
Vivien Tang - singaporehealthcaremanagement@singhealth.com.sg