Transforming Workforce Practice with “What Matters to You” (WMTY): A TTSH Podiatry Experience
Care Process & Redesign
Centre for Allied Health & Pharmacy Excellence
National Healthcare Group
31 December 2023
To transform practice by training podiatrists to conduct "What Matters to You" (WMTY) conversations for improved. WMTY conversations enhance patient engagement but require ongoing practice and reinforcement for long-term success.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Value Based Care, Patient Reported Experience Measures
About this Content
Aims
To transform practice by training podiatrists to conduct "What Matters to You" (WMTY) conversations for improved patient-centered care.
Background
WMTY enables better behavioral change management for podiatry patients with chronic diseases.
Methods
Conducted staff training and evaluated post-training results at 3 and 6 months.
Results
At 3 months: 71% staff used WMTY; at 6 months: 29% staff used WMTY. Positive patient feedback declined as WMTY usage decreased.
Conclusion
WMTY conversations enhance patient engagement but require ongoing practice and reinforcement for long-term success.
Lessons Learnt
Continuous reinforcement of WMTY practice is necessary to sustain its effectiveness.
Additional Information
CAPE 2023 Merit Award
Keywords
WMTY, Podiatry, Behavioral Change
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | Centre for Allied Health & Pharmacy Excellence |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Podiatry |
Project Lead(s) | Tiffany Chew |
Project Member(s) | Not Available |
Connect with this contributor!
Tiffany Chew - tiffany_chew@ttsh.com.sg
Project Attachment
C_553_TTSH_CAPE_2023_Transforming_Workforce_Practice_with_WMTY.pdf