Transforming the process of form creation to data entry
Care Process & Redesign
Technology
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2023
To reduce errors and complaints, improve efficiency, and achieve 0.5 Pharmacy Technician FTE avoidance through. RPA and digital workflows significantly improved accuracy, efficiency, and reduced workload stress.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Care Process ＆ Redesign, Digitisation, Productivity, Manhour Saving, Time Saving, Robotics Process Automation
About this Content
Aims
To reduce errors and complaints, improve efficiency, and achieve 0.5 Pharmacy Technician FTE avoidance through digitalization and RPA.
Background
Manual handwritten forms caused inefficiencies and errors in workflow.
Methods
Process digitalization using e-forms and RPA for data entry.
Results
32% error reduction, 100% avoidance of data entry errors, 77% reduction in motion waste, saving 608.2 hours/year.
Conclusion
RPA and digital workflows significantly improved accuracy, efficiency, and reduced workload stress.
Lessons Learnt
Training staff in RPA ensures sustainability and ongoing efficiency improvements.
Additional Information
CAPE 2023 Merit Award
Keywords
RPA, Workflow Efficiency, Digitalization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Boey Theng Hiang |
Project Member(s) | Steven Liu |
Connect with this contributor!
Boey Theng Hiang - theng_hiang_boey@ttsh.com.sg
Project Attachment
C_559_TTSH_DSHO_Transforming_the_Process_of_Form_Creation_to_Data_Entry.pdf