Transforming Patients Check-in and Check-Out Experiences
Care Process & Redesign
Technology
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2022
To enhance the check-in and check-out process through technology, improving patient and staff experiences. The new system increased efficiency, saved time, and improved patient satisfaction.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Technology, Care Process ＆ Redesign, Workforce Transformation, Digitalisation, Digital Apps, Productivity, Time Saving, Cost Saving, Patient Satisfaction, Job Redesign, Digital Workforce
About this Content
Aims
To enhance the check-in and check-out process through technology, improving patient and staff experiences.
Background
The previous manual check-in and check-out processes were inefficient and led to long wait times and a poor patient experience.
Methods
Implemented digital kiosks for patient self-check-in, streamlined registration, and integrated systems for payments and insurance processing.
Results
Reduced wait times, eliminated manual registration errors, and improved the overall patient experience.
Conclusion
The new system increased efficiency, saved time, and improved patient satisfaction. It is planned to scale across other clinics.
Lessons Learnt
Key challenges included ensuring smooth technology adoption and maintaining kiosk uptime.
Additional Information
Recipient of SHBC 2022 Best Poster Award (Health Services Research)
Keywords
Patient Check-in, Technology, Digital Transformation, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sharon Chen |
Project Member(s) | Karen Ng Ming Yann |
Connect with this contributor!
Sharon Chen - Sharon_My_CHEN@nhgp.com.sg
Project Attachment
C_437_NHGP_NHIP_2022_Transforming_Patients_Check_in_and_Check_Out_Experiences.pdf