Transforming Patient Experiences: Facilitating Smart Healthcare
Care Process & Redesign
Technology
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2021
To create a seamless teleconsultation journey and transform patient experiences through IT innovation. Bulk automation and intuitive interfaces significantly enhanced productivity and safety in teleconsultation services.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digital Health, Mobile Health, Quality Improvement, Time Saving, Manhour Saving
About this Content
Aims
To create a seamless teleconsultation journey and transform patient experiences through IT innovation.
Background
Manual processes were time-consuming and error-prone.
Methods
Implemented bulk check-in and check-out modules, auto-scheduling, and kiosk-integrated medication delivery.
Results
Saved 6,600 man-hours annually, $142,240 in costs, and improved patient satisfaction by reducing pharmacy waiting times.
Conclusion
Bulk automation and intuitive interfaces significantly enhanced productivity and safety in teleconsultation services.
Lessons Learnt
Leveraging technology improves patient experiences and operational efficiency.
Additional Information
NHG Quality Day 2021: Merit Award
Keywords
Smart Healthcare, IT Innovation, Teleconsultation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sharon Chen |
Project Member(s) | Wong Mei Yin |
Connect with this contributor!
Sharon Chen - Sharon_My_CHEN@nhgp.com.sg
Project Attachment
C_555_NHGP_Quality_Day_2021_Transforming_Patient_ExperiencesFacilitating_Smart_Healthcare.pdf