Transforming inpatient care experience for patients and nurses through mobility devices
Care Continuum
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2020
Redefine inpatient care with patient-centric bedside tablets, improving efficiency and experience for patients and nurses. Redesigned care improved efficiency, empowered patients, and enhanced satisfaction for both patients and nurses.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Technology, Care Process ＆ Redesign, Care Continuum, Digital Health, Mobile Health, Quality Improvement, Design Thinking, Job Effectiveness, Digital Apps, Value Based Care, Patient Satisfaction, Inpatient Care
About this Content
Aims
Redefine inpatient care with patient-centric bedside tablets, improving efficiency and experience for patients and nurses.
Background
Increased workload and aging population demand care process redesign; bedside tablets provide self-service options to patients.
Methods
Utilized PDCA cycle with design thinking, process mapping, and pilot deployments across multiple wards in SGH, KKH, CGH, and NHCS.
Results
Saved 50% of nurse time on self-help processes; 60% of patients adopted mobility devices; 89% rated bedside orientation videos as “Good.”
Conclusion
Redesigned care improved efficiency, empowered patients, and enhanced satisfaction for both patients and nurses.
Lessons Learnt
Commitment, teamwork, and collaboration across institutions were critical to success.
Additional Information
Scaled successfully across multiple institutions in the SingHealth cluster.
Keywords
Bedside Tablets, Care Redesign, Process Mapping, PDCA Cycle, Patient Empowerment
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore Health Services |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tracy Carol Ayre |
Project Member(s) | Ng Gaik Nai |
Connect with this contributor!
A/Prof Tracy Carol Ayre - tracy.carol.ayre@sgh.com.sg
Project Attachment
437_SHS_NHIP_2020_Transforming_inpatient_care_experience_for_patients_and_nurses_combined.pdf