Transforming from Reactive to Proactive Maintenance with Digitalisation
Care Process & Redesign
Technology
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
Reduce equipment downtime and improve preventive maintenance through digitalisation. Proactive PM approach scaled to five other NTUC Nursing Homes.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Lean Methodology, Productivity, Operational Management, Build Environment, Facilities Management Improvements
About this Content
Aims
Reduce equipment downtime and improve preventive maintenance through digitalisation.
Background
Inefficient processes and fragmented defect reporting led to delays in repair turnaround time.
Methods
Adopted Value Stream Mapping, developed dashboards, standardized reporting channels with QR codes.
Results
Reduced repair downtime by 77%; monthly repairs decreased by 61%.
Conclusion
Proactive PM approach scaled to five other NTUC Nursing Homes.
Lessons Learnt
Communication, setting achievable goals, and celebrating success drive sustainable improvements.
Additional Information
Productivity Improvement Award (Gold) 2023
Keywords
Proactive Maintenance, Digitalisation, Dashboard, Facilities Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | NTUC Health |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sim Tan Rui |
Project Member(s) | Chung Bei Yan |
Connect with this contributor!
Agency for Integrated Care - quality@aic.sg