Transforming Community Care through a new healthcare workforce
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2020
To address workforce shortages by developing a new cadre of CareHub Coordinators for community care. CareHub Coordinators reduced healthcare manpower strain while improving community care outcomes.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Workforce Transformation, Job Redesign, Informal Workforce Transformation, Community Engagement, Inter-Disciplinary, Upskilling, Workforce Productivity, Workforce Sustainability, Professional Development
About this Content
Aims
To address workforce shortages by developing a new cadre of CareHub Coordinators for community care.
Background
Rising elderly population (25% over 65 by 2030) and chronic diseases require innovative care models to address manpower gaps.
Methods
Created CareHub Coordinator roles with training frameworks, clinical protocols, and career pathways.
Results
Trained 36 coordinators; patient-to-nursing ratio improved (21:1 in 2016 to 156:1 in 2019); supported 600 sessions, benefiting 3,185 patients.
Conclusion
CareHub Coordinators reduced healthcare manpower strain while improving community care outcomes.
Lessons Learnt
Task shifting to non-healthcare-trained workforce ensures cost-effectiveness and better use of clinical staff.
Additional Information
Recognized as a workforce transformation model for scaling community care operations.
Keywords
Workforce Transformation, Job Redesign, CareHub, Community Care, Productivity Gains
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | National University Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Ancillary Care, Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Johnny Chan |
Project Member(s) | Jennifer Lu |
Connect with this contributor!
Johnny Chan - Johnny_chan@nuhs.edu.sg