Transforming Charging of Services and Treatments Rendered in Inpatient Wards
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To enhance patient safety, improve productivity, and harmonize service charging in inpatient wards. E-charging improved efficiency, reduced manual errors, and increased billing accuracy across institutions.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Operational Management, Financial Management, Digitalisation, Automation, Financial Services/FinTech, Product Development, Prototyping Resources
About this Content
Aims
To enhance patient safety, improve productivity, and harmonize service charging in inpatient wards.
Background
Manual billing processes led to errors, inefficiencies, and delays in billing for services and treatments rendered.
Methods
Developed an electronic charge interface between SCM and SAP systems; harmonized charge codes across institutions.
Results
Reduced error rates in billing, streamlined service charges, and freed up clerks for value-added tasks.
Conclusion
E-charging improved efficiency, reduced manual errors, and increased billing accuracy across institutions.
Lessons Learnt
Early stakeholder involvement and phased rollout prevent disruptions during digital transformation projects.
Additional Information
Phase 2 to include doctor-initiated procedures is planned for rollout by the end of 2023.
Keywords
E-charging, Ward Procedures, Billing Accuracy
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore Health Services |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tracy Carol Ayre |
Project Member(s) | Ng Gaik Nai |
Connect with this contributor!
Lee Chen Ee - lee.chen.ee@singhealth.com.sg
Project Attachment
C_685_SHS_NHIP_2022_Transforming_Charging_of_Services_n_Treatments_Rendered_in_Inpatient_Wards.pdf