Transforming Charging of Services and Treatments Rendered in Inpatient Wards
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To enhance patient safety, improve nursing productivity, harmonize cluster-wide service charging, and reduce manual workload. The project sets a benchmark for efficient and accurate service charging across inpatient wards.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Lean Methodology, Job Effectiveness, Value Based Care, Productivity, Time Saving, Manhour Saving, Safe Care, International Patient Safety Goals, Operational Management, Financial Management
About this Content
Aims
To enhance patient safety, improve nursing productivity, harmonize cluster-wide service charging, and reduce manual workload.
Background
Manual service entries caused errors, inefficiencies, and workload burdens across inpatient wards.
Methods
Integrated charge interface between SCM and SAP-ISH, eliminating hardcopy charge forms, and harmonized cluster-wide codes.
Results
Significant reductions in manual errors, improved billing accuracy, and FTE savings across multiple institutions.
Conclusion
The project sets a benchmark for efficient and accurate service charging across inpatient wards.
Lessons Learnt
Digital charge systems streamline workflows, enhance patient safety, and optimize staff allocation.
Additional Information
Singapore Healthcare Management Congress 2022 – Excellence in Workflow Redesign
Keywords
Service Charges, Process Integration, Digital Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter, Singapore General Hospital, KK Women and Children Hospital, National Heart Centre Singapore, Sengkang General Hospital, SingHealth Community Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Teo Chor Cher |
Project Member(s) | Patricia Yong |
Connect with this contributor!
DDN Teo Chor Cher - singaporehealthcaremanagement@singhealth.com.sg