Transforming Centre-Based Services: The OneSLC Approach
Workforce Transformation
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
Enhance operations at All Saints Home to achieve “Happy Staff, Happy Clients.”. Staff-centric approaches transformed operations and improved attendance, aligning with national active ageing goals.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Workforce Transformation, Job Redesign, Upskilling
About this Content
Aims
Enhance operations at All Saints Home to achieve “Happy Staff, Happy Clients.”
Background
Siloed operations and low client attendance at All Saints Silver Lifestyle Club post-COVID-19.
Methods
Job redesign, upskilling pathways, client-focused activity planning, and collaboration with grassroots organizations.
Results
Staff satisfaction increased (engagement: 92%, retention: 92%); client attendance rose to 90% capacity.
Conclusion
Staff-centric approaches transformed operations and improved attendance, aligning with national active ageing goals.
Lessons Learnt
Staff-focused restructuring enhances service delivery; balancing clinical care and engagement improves satisfaction.
Keywords
Active Ageing, Job Redesign, Client Engagement, Centre-Based Services, Community Partnerships
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | All Saint Home |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Geriatric Medicine, Healthcare Administrators |
Project Lead(s) | Jonathan Zhang |
Project Member(s) | Peggy Gan |
Connect with this contributor!
Ms Chang Xue Qi - xueqi.chang@allsaintshome.org.sg
Project Attachment
C_103_ASH_NHIP_2023_Transforming_Centre_Based_Services_The_OneSLC_Approach.pdf