Transforming Centre-Based Services: The OneSLC Approach
Workforce Transformation
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
Address manpower shortages by activating Para Care Volunteers to support seniors’ psychosocial needs. The initiative successfully enhanced care delivery while expanding the informal care workforce.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Workforce Transformation, Informal Workforce Transformation, Volunteer
About this Content
Aims
Address manpower shortages by activating Para Care Volunteers to support seniors’ psychosocial needs.
Background
COVID-19 pandemic highlighted manpower shortages; volunteers were needed to fill the gap.
Methods
Needs assessment, recruitment, training, and activation of Para Care Volunteers for rapid deployment.
Results
Volunteer deployment boosted staff morale, supported seniors’ cognitive health, and eased next-of-kin concerns.
Conclusion
The initiative successfully enhanced care delivery while expanding the informal care workforce.
Lessons Learnt
Volunteers provided critical support, bridging care gaps and offering sustainable workforce solutions.
Keywords
Volunteer Activation, Community Care, Manpower Optimization, Psychosocial Support
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Ren Ci Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Geriatric Medicine |
Project Lead(s) | Xie Xiao Yun |
Project Member(s) | Pauline Ang |
Connect with this contributor!
Ms Xie Xiao Yun - xiaoyun_xie@renci.org.sg
Project Attachment
C_104_Ren_Ci_NHIP_2023_Para_Care_Volunteers_Enhancing_Care_Expanding_the_Workforce.pdf