Transforming care using electronic handovers for A&E admissions to General wards
Care Process & Redesign
Training ＆ Education
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2024
Improve efficiency of A&E to ward handovers using NGEMR for electronic documentation. Successfully reduced handover time and improved patient transfer efficiency.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Training ＆ Education, Productivity, Time Saving, Learning Approach, Collaborative Learning, Microlearning
About this Content
Aims
Improve efficiency of A&E to ward handovers using NGEMR for electronic documentation.
Background
Traditional nursing handovers required an A&E nurse to leave the care area for 30-45 minutes per patient, impacting workflow and care efficiency.
Methods
Implemented electronic handover via NGEMR, reducing physical transfer documentation time.
Results
Handover duration reduced from 30-45 minutes to 18 minutes, saving 12-27 minutes per patient. Improved coordination between A&E and inpatient teams.
Conclusion
Successfully reduced handover time and improved patient transfer efficiency. Future refinements will further optimize workflow integration.
Lessons Learnt
Digital handovers streamline workflow and enhance communication between A&E and inpatient teams.
Keywords
A&E Admission, Nursing Handover, Digital Documentation, NGEMR
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Emergency Medicine, Healthcare Administrators |
Project Lead(s) | Ratnasari Yawieriin |
Project Member(s) | Thng W.L. |
Connect with this contributor!
Ms Noribah Abdul Rahman - rahman.noribah@ktph.com.sg