Transforming Assignments of Porter Services with Artificial Intelligence (AI)
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2024
Use AI to improve porter service efficiency by auto-matching tasks to porters based on real-time conditions, reducing wait. AI-driven porter task assignments have improved service efficiency and patient experience.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Technology, Digitalisation, Automation, Artificial Intelligence, Machine Learning, Digital Platforms
About this Content
Aims
Use AI to improve porter service efficiency by auto-matching tasks to porters based on real-time conditions, reducing wait times and improving productivity.
Background
Porters handle both patient and non-patient tasks, such as transporting patients, lab specimens, and medical equipment. Manual task assignment by controllers often leads to inconsistencies and inefficiencies.
Methods
Developed an AI-enabled e-portering system using a machine learning Random Forest classification model to predict and auto-assign portering tasks.
Results
AI-driven task assignment optimized resource use, categorized tasks, and improved efficiency. Controllers were reskilled to focus on higher-order tasks like utilization reporting.
Conclusion
AI-driven porter task assignments have improved service efficiency and patient experience. Future developments will focus on refining AI models for more accurate predictions.
Lessons Learnt
AI implementation improves workflow optimization, reduces human bias, and enhances hospital logistics management.
Keywords
Porters, Transporting, Task Assignment, AI, Machine Learning, Automation, Patient Transport
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Patient Service Associate, Healthcare Administrators |
Project Lead(s) | Sally Oh |
Project Member(s) | Tey Yew Wei |
Connect with this contributor!
Sally Oh - Sally.oh.ll@kkh.com.sg
Project Attachment
985_KKH_NHIP_2024_Transforming_Assignments_of_Porter_Services_with_Artificial_Intelligence_AI.pdf