Transforming and Redesigning Patient Journey through IT Innovations
Care Continuum
Care Process & Redesign
Technology
Singapore Health Biomedical Congress
National Healthcare Group
31 December 2017
Create a seamless, efficient patient journey using IT innovations. IT innovations enhance patient convenience, reduce waiting times, and save operational costs.
Year Submitted: 2017
Published Date: 31 December 2017
Tags: Technology, Care Process ＆ Redesign, Care Continuum, Digitalisation, Digital Platforms, Digital Health, Digital Apps, Quality Improvement, Workflow Redesign, Operational Management, Financial Management, Productivity, Time Saving, Value Based Care, Patient Satisfaction, Build Environment, Space Planning, Preventive Care, Patient Education
About this Content
Aims
Create a seamless, efficient patient journey using IT innovations.
Background
Increasing chronic disease burden caused delays in registration, payment, and appointments in NHGP polyclinics.
Methods
Introduced Self-Registration Kiosks (SRKs) and Self-Payment Kiosks (SPKs) with features like appointment booking and data updates.
Results
Reduced wait times by 50 minutes per visit; over 55% of patients use SRKs; 60% use SPKs for follow-up appointments.
Conclusion
IT innovations enhance patient convenience, reduce waiting times, and save operational costs.
Lessons Learnt
Educating patients and staff, maintaining kiosks, and ongoing feedback collection are critical for sustainability.
Keywords
Process Improvement, Digital Health, Patient Experience, Chronic Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | Singapore Health Biomedical Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sharon Chen Mei Yan |
Project Member(s) | Asha Pandey |
Connect with this contributor!
Ms. Sharon Chen Mei Yan - Sharon_My_CHEN@nhgp.com.sg
Project Attachment
322_NHGP_SHBC_PCF_Transforming_and_Redesigning_Patient_Journey_through_IT_Innovations_combine.pdf