Transformation of Medical Bills Processing by ALPS HR Services
Care Process & Redesign
Singapore Healthcare Management Congress
Others
31 December 2021
Reduce days of outstanding bills to within 90 days and improve monitoring of bill processing. Improved turnaround time and consistency in medical bill processing, demonstrating the impact of digital transformation in HR.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Job Effectiveness, Operational Management, Financial Management, Productivity, Time Saving
About this Content
Aims
Reduce days of outstanding bills to within 90 days and improve monitoring of bill processing.
Background
High volume and manual processes caused delays of up to 300 days in bill processing.
Methods
Digitized mail processes, established clear KPIs, requested encrypted softcopy bills, and developed monitoring dashboards.
Results
Reduced processing time to 30-60 days, saving costs and improving reliability for healthcare institutions.
Conclusion
Improved turnaround time and consistency in medical bill processing, demonstrating the impact of digital transformation in HR workflows.
Lessons Learnt
Regular communication and digitization are crucial for process optimization and efficiency improvements.
Additional Information
Shortlisted in SHM 2021 (Human Resource Category).
Keywords
Billing Management, Cashless Service
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Others |
Organization(s) Involved | Agency of Logistics and Procurement Services |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Fiona Ng Yi Ru |
Project Member(s) |
Connect with this contributor!
Fiona Ng Yi Ru - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C22_ALPS_SHM2021_Transformation_of_Medical_Bills_Process_by_ALPS_HR.pdf