Touch 2 Order: In-patient Meal Ordering System
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Eliminate manual meal processes, save resources, and enhance productivity via a new electronic meal ordering system. Automated systems minimized errors and optimized meal ordering processes, improving operational outcomes.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Productivity, Manhour Saving, Time Saving, Digitalisation, Automation, Digital Platforms
About this Content
Aims
Eliminate manual meal processes, save resources, and enhance productivity via a new electronic meal ordering system.
Background
Manual meal ordering processes caused inefficiencies, errors, and unnecessary resource utilization.
Methods
Implemented the Touch 2 Order (T2O) system, automating meal ordering and streamlining workflows.
Results
Man-hour savings of 90.6%, reduced errors, improved meal safety, and enhanced operational efficiency.
Conclusion
Automated systems minimized errors and optimized meal ordering processes, improving operational outcomes.
Lessons Learnt
Digital transformation in meal ordering systems significantly improves productivity and patient safety.
Additional Information
SHM 2021 – Merit Award (Operations Category).
Keywords
Care & Process Redesign, Productivity, Meal Safety, Healthcare Efficiency, Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Ashu Sharma |
Project Member(s) | Meemay Lee |
Connect with this contributor!
Ashu Sharma - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C480_KKH_SHM_2021_Touch_2_Order_In_Patient_Meal_Ordering_System_staff.pdf