To reduce home visit travel time for stable outlier patients
Care Continuum
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2020
To reduce SGH nurses' travel time for stable outlier patients by 30% within six months. Reduced travel time enabled improved efficiency, cost savings, and increased patient satisfaction.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Care Continuum, Productivity, Time Saving, Manhour Saving, Value Based Care, Patient Satisfaction, Intermediate and Long Term Care ＆ Community Care, Home Care
About this Content
Aims
To reduce SGH nurses' travel time for stable outlier patients by 30% within six months.
Background
Nurses spent 1.5 hours traveling to distant patients, impacting their ability to optimize home care visits.
Methods
Conducted time motion studies, identified root causes, and collaborated with private providers to extend H2H services.
Results
Reduced nurses' travel time by 44%; achieved cost savings of $119,750 in man-hours and $60,490 in transport costs.
Conclusion
Reduced travel time enabled improved efficiency, cost savings, and increased patient satisfaction.
Lessons Learnt
Collaboration, stakeholder engagement, and feedback loops are crucial for sustaining new models.
Additional Information
Aligned with MOH care transformation goals; extended services island-wide for H2H patients.
Keywords
Care Redesign, Travel Time, H2H Program, Cost Savings, Private Collaboration
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Rachel Marie Towle |
Project Member(s) | Chow Wai Shin |
Connect with this contributor!
Rachel Marie Towle - rachel.marie.towle@sgh.com.sg