To Receive 100% Elective Surgical Procedure Approval Letter Before the Next TCU Day
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To ensure 100% of elective surgical procedure approval letters are received before the next TCU. Automated and centralized workflows reduce delays and improve compliance.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Functional Outcome
About this Content
Aims
To ensure 100% of elective surgical procedure approval letters are received before the next TCU.
Background
Low approval rates caused treatment delays, security risks, and patient-doctor frustration.
Methods
Implemented PDSAs: calls to prisons, fax workflows, and weekly emails.
Results
Approval rates increased to 100% with the third PDSA (email-based workflow), maintained for 4 months.
Conclusion
Automated and centralized workflows reduce delays and improve compliance.
Lessons Learnt
Centralized communication and simplified workflows significantly improve efficiency.
Additional Information
SHM 2021 Shortlisted Project (Operations).
Keywords
Workflow Optimization, Prison Healthcare
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Medical, Healthcare Administration |
Applicable Specialty or Discipline | Surgery, Healthcare Administrators |
Project Lead(s) | Khadijah Azman |
Project Member(s) | Ng Hui Chin |
Connect with this contributor!
SSN Khadijah Azman - singaporehealthcaremanagement@singhealth.com.sg