To increase percentage of NCCS patients with critical results on radiological studies informed to clinician in less than 60min from 64% to 80% in 9 months
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Increase the percentage of NCCS patients with critical radiology results informed to clinicians in <60 mins from 64% to 80%. Improvement strategies successfully enhanced timely communication and patient outcomes.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement, Value Based Care, Safe Care, Productivity, Time Saving, Risk Management, Preventive Approach
About this Content
Aims
Increase the percentage of NCCS patients with critical radiology results informed to clinicians in <60 mins from 64% to 80%.
Background
Timely detection and notification of critical radiology findings are essential to avoid delays in treatment.
Methods
Implemented 3 PDSA cycles to address issues, including a new definition for "critical findings," enhanced training, and alternative call plans.
Results
Successfully increased notifications within 60 minutes to 80%, reducing treatment delays for patients with critical findings.
Conclusion
Improvement strategies successfully enhanced timely communication and patient outcomes.
Lessons Learnt
Regular training, feedback loops, and workflow adjustments were essential for achieving the goal.
Keywords
Critical Radiology Results, Risk Management, Timely Detection
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Cancer Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Oncology, Radiology, Diagnostic Radiography |
Project Lead(s) | Chew Lee Lian |
Project Member(s) | Kym Sor Chai Kam |
Connect with this contributor!
Dr. Chew Lee Lian - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C270_NCCS_SHM2018_Increase_NCCS_patients_with_critical_results_on_radiology_studies.pdf