To Improve The Process Of Retrieving Consumable Items In NHCS Wards
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
11 February 2026
To improve the process of retrieving consumable items in NHCS wards. Positive impact on patient care quality and work environment by reducing nurse fatigue and improving efficiency.
Year Submitted: 2025
Published Date: 11 February 2026
Tags: Care Process ＆ Redesign, Manhour Saving, Time Saving, Cost Saving, Workflow Redesign, Operational Management, Inventory Management
About this Content
Aims
To improve the process of retrieving consumable items in NHCS wards.
Background
The methodology and intervention led to a 58% reduction in trips made by nurses to retrieve consumables.
Methods
Reducing trips by storing frequently used items near patients' cubicles and standardizing the consumable top-up duty routine for night shift nurses.
Results
58% reduction in trips, significant manpower savings, improved nurse satisfaction, and reduced physical strain on nurses.
Conclusion
Positive impact on patient care quality and work environment by reducing nurse fatigue and improving efficiency.
Lessons Learnt
Reducing physical strain on nurses improves satisfaction and retention, and streamlining workflows is beneficial.
Keywords
Consumables, Efficiency, Nursing, Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Heart Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Norwati Binte Hussin |
Project Member(s) | Chong Thye |
Connect with this contributor!
Singapore Healthcare Management Secretariat - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
1116_NHCS_SHM_2025_To_improve_the_process_of_retrieving_consumable_items_in_NHCS_wards.pdf