Projects

To Improve the Inpatient Billing Process in National Heart Centre Singapore

Project Categories

Care Process & Redesign

Technology

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2018

Eliminate hardcopy consumable forms and reduce 75% of rejected charge forms. The E-Consumable system improved patient care, reduced manual errors, and optimized billing workflows.

Year Submitted: 2018
Published Date: 31 December 2018

Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Financial Services/FinTech, Quality Improvement, Workflow Redesign, Operational Management, Financial Management, Productivity, Time Saving, Cost Saving, Digitisation, Value Based Care, Patient Satisfaction

About this Content

Aims

Eliminate hardcopy consumable forms and reduce 75% of rejected charge forms.

Background

Manual billing processes were error-prone, delayed, and inefficient, impacting patient and staff satisfaction.

Methods

Implemented E-Consumable system with barcode scanning for consumables and procedure bundles to ensure accurate charges.

Results

Reduced billing errors, improved patient experience, saved 3,500+ hours annually, and achieved $78,984 savings.

Conclusion

The E-Consumable system improved patient care, reduced manual errors, and optimized billing workflows.

Lessons Learnt

Digital transformation and collaboration across departments enhance accuracy and streamline processes.

Additional Information

Singapore Healthcare Management 2018 – Highlighted Initiative for Digital Transformation in Billing.

Keywords

Billing Automation, Patient Care, Process Redesign, Cost Efficiency.

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	National Heart Centre Singapore
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Yang Ruiqin
Project Member(s)	Jonathan Sim Guan Hua Ong Bee Geok Kho Lai Peng Charmaine Ong Xiang Yun Siti Nur Shahidah Binte Khamis Tan Boon Lian Chan Wei Har

Connect with this contributor!

Yang Ruiqin - yang.ruiqin@nhcs.com.sg

Project Attachment

SHM_FN016_NHCS_To_Improve_The_Inpatient_Billing_Process_in_NHCS_combine.pdf