To Improve Roll Call Process & Ensure Safe Distancing in NHCS wards
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Ensure safe distancing during roll calls by achieving 100% staff compliance in accessing Workplace from Facebook for updates. Roll call digitization ensured safety, efficiency, and improved communication during the pandemic.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Value Based Care, Safe Care, Productivity, Time Saving, Information ＆ Communication Technology, Smartphone, Social Media, Manhour Saving
About this Content
Aims
Ensure safe distancing during roll calls by achieving 100% staff compliance in accessing Workplace from Facebook for updates.
Background
COVID-19 required reducing in-person gatherings; roll calls posed a challenge to distancing.
Methods
Introduced virtual roll calls via Workplace from Facebook, standardizing message dissemination.
Results
100% compliance achieved; reduced roll call time from 10-15 minutes to 3-5 minutes, saving 182.5 hours/year.
Conclusion
Roll call digitization ensured safety, efficiency, and improved communication during the pandemic.
Lessons Learnt
Virtual tools streamline processes, maintain safety, and enhance staff satisfaction.
Additional Information
SHM 2021 – Shortlisted Project (communications Category)
Keywords
COVID-19, Virtual Handover, Safe Distancing, Workplace
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Heart Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Healthcare Administration |
Applicable Specialty or Discipline | Cardiology, Healthcare Administrators |
Project Lead(s) | Siti Fidawati |
Project Member(s) | Foong Jia Yi |
Connect with this contributor!
Siti Fidawati - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C522_NHCS_SHM_2021_To_Improve_Roll_Call_Process_Ensure_Safe_Distancing_in_wards.pdf