To Enhance Scanning Function at the Self-Registration Kiosk
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
Reduce incidents of ICs being left behind at kiosks and minimize inaccurate visitor name capturing. Enhancements to the kiosks reduced errors and improved visitor registration efficiency.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Quality Improvement, Design Thinking, Value Based Care, Patient Satisfaction
About this Content
Aims
Reduce incidents of ICs being left behind at kiosks and minimize inaccurate visitor name capturing.
Background
Visitors often forgot their ICs at kiosks or had their details incorrectly captured, hindering contact tracing.
Methods
Piloted slanted acrylic plates with IC illustrations to prompt visitors to remove their ICs. PDSA cycle used to test changes.
Results
Zero cases of ICs left behind at kiosks. Accurate visitor name capture improved to 9 out of 10 cases.
Conclusion
Enhancements to the kiosks reduced errors and improved visitor registration efficiency.
Lessons Learnt
Simple, intuitive solutions like slanted acrylic plates can produce significant improvements with minimal costs.
Additional Information
Presented at CHI Learning Forum.
Keywords
Self-Registration, IC Scanning, Patient Experience, PDSA, Contact Tracing
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Karen Khong |
Project Member(s) | Gwendolyn Shepherdson |
Connect with this contributor!
Karen Khong - Karen_khong@nuhs.edu.sg
Project Attachment
66_NTFGH_QM_2019_To_Enhance_Scanning_Function_at_the_Self_Registration_Kiosk_combine.pdf