Thin folder project
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Prevent loss of patient thin folders through innovative workflow redesign. The use of visual management (colored folders) effectively prevented loss of patient thin folders.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Job Effectiveness, Workflow Redesign
About this Content
Aims
Prevent loss of patient thin folders through innovative workflow redesign.
Background
Missing thin folders caused data breaches and patient privacy concerns during interdepartment transfers.
Methods
Developed new workflow with colored folder systems, stakeholder training, and visual management.
Results
Achieved zero loss of thin folders after implementation; sustained through stakeholder awareness.
Conclusion
The use of visual management (colored folders) effectively prevented loss of patient thin folders.
Lessons Learnt
Continuous review and stakeholder feedback were critical to achieving sustainable results.
Keywords
Thin Folder, Visual Management, Data Breach Prevention, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Nurimah Ismail |
Project Member(s) | Rosnah Dahlan |
Connect with this contributor!
Nurimah Ismail - nurimah_ismail@nuhs.edu.sg