The use of robotic process automation to transcribe PDF telecommunication bills into Excel
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Automate the transcription of telecommunication bills using RPA to improve efficiency and reduce errors. Successfully automated transcription of telecommunication bills, setting a precedent for further RPA deployment.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digitisation, Automation, Robotics Process Automation, Quality Improvement, Productivity, Time Saving, Cost Saving, Operational Management, Financial Management, Workflow Redesign
About this Content
Aims
Automate the transcription of telecommunication bills using RPA to improve efficiency and reduce errors.
Background
Manual data transcription was time-consuming and error-prone.
Methods
Developed RPA using UiPath, tested on sample bills, and implemented user acceptance testing before launch.
Results
Reduced processing time from 4 hours to 1 minute per batch; achieved 100% accuracy in transcription.
Conclusion
Successfully automated transcription of telecommunication bills, setting a precedent for further RPA deployment.
Lessons Learnt
RPA significantly reduces repetitive tasks, increases accuracy, and allows staff to focus on higher-value work.
Additional Information
SHM 2021 Merit Award (Operations Category).
Keywords
Automation, RPA, Efficiency, Healthcare Administration, Billing System
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Chan Wai Ching |
Project Member(s) | Evangeline Goh |
Connect with this contributor!
Chan Wai Ching - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C482_SGH_SHM_2021_The_use_of_automation_to_transcribe_telecommunication_bills.pdf