The Language of Care - A COVID-19 Foreign Worker Initiative
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To effectively communicate with foreign workers during COVID-19 through language-specific materials and tools. Enhanced engagement with foreign workers eased anxiety and strengthened support during the pandemic.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Productivity, Job Effectiveness, Digital Apps, Chat Bots
About this Content
Aims
To effectively communicate with foreign workers during COVID-19 through language-specific materials and tools.
Background
Communication barriers hindered effective support for foreign workers during the pandemic.
Methods
Developed multilingual materials, introduced "Dr. Covid" chatbot with educational and engaging content.
Results
Increased chatbot adoption from 25% to 80%; improved understanding of public health measures among workers.
Conclusion
Enhanced engagement with foreign workers eased anxiety and strengthened support during the pandemic.
Lessons Learnt
Cultural sensitivity and use of local languages are critical for public health outreach in diverse communities.
Additional Information
SHM 2021 3rd Prize (Communications Category); recognized for innovative approaches to public health communication during COVID-19.
Keywords
Communication, Public Health, COVID-19, Multilingual Outreach, Foreign Worker Support
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care, Healthcare Administration |
Applicable Specialty or Discipline | Epidemiology, Healthcare Administrators |
Project Lead(s) | Kathryn Ng |
Project Member(s) | Dominic Han |
Connect with this contributor!
Dominic Han - singaporehealthcaremanagement@singhealth.com.sg