The Impact of Joy Ambassador Network on Joy @ KKH Allied Health
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To build a strength-based culture and develop happy, healthy, and productive staff. The Joy Ambassador initiative demonstrates the value of systemic efforts to enhance workplace culture, now scaled up to Group Allied.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Organisational Leadership, Human Resource, Staff Wellbeing
About this Content
Aims
To build a strength-based culture and develop happy, healthy, and productive staff.
Background
Staff engagement and well-being were areas needing improvement, with burnout and low satisfaction impacting overall morale and retention.
Methods
Established Joy Ambassadors across teams, conducted Joy Ratings surveys, and facilitated relationship-building activities.
Results
Improved patient satisfaction rates, talent retention, and quality improvement projects; significant gains in Joy Ratings across all metrics.
Conclusion
The Joy Ambassador initiative demonstrates the value of systemic efforts to enhance workplace culture, now scaled up to Group Allied Health level.
Lessons Learnt
Joy Ambassadors effectively address barriers to joy, fostering a positive culture and enhancing staff satisfaction and productivity.
Additional Information
Singapore Healthcare Management Congress 2023 – 3rd Prize (Human Resource category)
Keywords
Joy at Work, Staff Engagement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Goh Siew Li |
Project Member(s) | Sylvia Mun |
Connect with this contributor!
Goh Siew Li - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_864_KKH_SHM_2023_The_impact_of_Joy_Ambassador_Network_on_Joy.pdf