The Digital Ambassador
Technology
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Promote awareness and adoption of digital services to enhance patient experience. The Digital Ambassador program significantly enhanced digital service adoption and patient satisfaction.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Workforce Transformation, Technology, Job Redesign, Digital Workforce, Digital Health, Digital Apps, Digitalisation, Digital Platforms
About this Content
Aims
Promote awareness and adoption of digital services to enhance patient experience.
Background
Rapid digitalization created gaps in adoption among patients, particularly older populations.
Methods
Provided patient guidance on HealthBuddy and MyVisit apps, promoted video consultations, and trained new ambassadors.
Results
Increased app usage and video consultations, improved digital literacy among patients, and reduced workload for healthcare staff.
Conclusion
The Digital Ambassador program significantly enhanced digital service adoption and patient satisfaction.
Lessons Learnt
Personalized guidance is essential to bridge digital gaps and foster adoption.
Additional Information
SHM 2021 Merit Award (Patient Experience Category).
Keywords
Digital Health, Patient Experience, HealthBuddy, MyVisit
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Chang Rui Fen |
Project Member(s) | Yeo Shuan Khiag |
Connect with this contributor!
Chang Rui Fen - singaporehealthcaremanagement@singhealth.com.sg