Projects

TeamSPEAK® - SingHealth’s Programme for Speaking Up for Patient Safety

Project Categories

Care Process & Redesign

Organisational Leadership

Training ＆ Education

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2018

Develop a cluster-wide program to encourage speaking up for patient safety. TeamSPEAK® established a framework for open communication, reducing potential harm through better team collaboration.

Year Submitted: 2018
Published Date: 31 December 2018

Tags: Care Process ＆ Redesign, Organisational Leadership, Training ＆ Education, Value Based Care, Safe Care, Risk Management, Preventive Approach, International Patient Safety Goals, Organisational Leadership, Culture Building, Preventive Care, Education Platform, Virtual Learning Platform, Learning Approach, Inter-Professional Education

About this Content

Aims

Develop a cluster-wide program to encourage speaking up for patient safety.

Background

A 2017 survey indicated that 57% of staff felt hesitant to ask questions when something didn’t feel right, surpassing the AHRQ's 35% threshold.

Methods

Adapted TeamSTEPPS® curriculum into TeamSPEAK®, incorporating critical language (CUS) and scenario-based videos. Piloted and refined through iterative PDSA cycles.

Results

Increased participant agreement on speaking up effectiveness during workshops; expanded rollout to SGH and other institutions.

Conclusion

TeamSPEAK® established a framework for open communication, reducing potential harm through better team collaboration.

Lessons Learnt

Structured training and leadership endorsement are critical for fostering a speaking-up culture.

Additional Information

Singapore Healthcare Management 2018 – Highlighted Initiative for Safety Communication.

Keywords

TeamSTEPPS, Safety Culture, Communication Strategies, PDSA, Scenario-Based Learning.

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	DUKE University - National University of Singapore, KK Women and Children Hospital, Singapore General Hospital, SingHealth Headquarter, SingHealth Polyclinics
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Tang Joo Ying
Project Member(s)	Pang Nguk Lan Karen Perera Alvin Chang S.M Yin Shanqing Ng Heng Joo Ho Le Onn Leila Ilmami Bte Nasron Ong Yee Yian Tian Yee Shin Mabel Sim WC Camilla Wong ML Chow Mun Hong Lim Hwee Boon Tan Kok Hian

Connect with this contributor!

Tang Joo Ying - tang.joo.ying@singhealth.com.sg

Project Attachment

SHM_CO023_SingHealth_TeamSPEAK_SingHealth_s_Programme_for_Speaking_Up_for_Patient_Safety_combine.pdf