Tan Tock Seng Hospital Central Fill Pharmacy for Medication Delivery
Care Process & Redesign
Workforce Transformation
Singapore Healthcare Management Congress
National Healthcare Group
31 December 2023
To optimize medication delivery (MD) processes, centralize operations, and reduce inefficiencies in manpower and space. Outsourcing and centralization improved workflow efficiency, reduced staff burnout, and optimized patient care.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Workforce Transformation, Operational Management, Inventory Management, Logistics Management, Resource Allocation, Productivity, Cost Saving, Time Saving, Quality Improvement, Workflow Redesign, Job Redesign, Workforce Productivity, Workforce Sustainability
About this Content
Aims
To optimize medication delivery (MD) processes, centralize operations, and reduce inefficiencies in manpower and space.
Background
COVID-19 increased MD demand significantly, straining resources.
Methods
Redesign MD workflow, create dashboards, centralize inventory management.
Results
44% MD time outsourced, overtime reduced by 50 hours/day, delivery time improved from 13 to 5 days.
Conclusion
Outsourcing and centralization improved workflow efficiency, reduced staff burnout, and optimized patient care.
Lessons Learnt
Infrastructure revamp and workforce optimization were key to sustaining operational efficiency.
Additional Information
NHG Quality Day 2023: Best Operational Excellence Award
Keywords
Medication Delivery, Central Fill Pharmacy, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Pharmacy |
Applicable Specialty or Discipline | Healthcare Administrators, Pharmacology |
Project Lead(s) | Lai Ho Yan |
Project Member(s) | Daryl Toh Wei Cheng |
Connect with this contributor!
Lai Ho Yan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_511_TTSH_SHM_2023_TAN_TOCK_SENG_HOSPITAL_CENTRAL_FILL_PHARMACY_FOR_MEDICATION_DELIVERY.pdf