Tackling Long Turnaround Time for Nursing Home Placement Initiation
Care Process & Redesign
Singapore Healthcare Management Congress
Agency for Integrated Care - Intermediate and Long Term Care
National Healthcare Group
31 December 2021
Reduce the turnaround time (TAT) for nursing home placement initiation by optimizing processes. The pilot demonstrated that optimizing workflows and providing resources significantly reduce delays and improve patient care.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Value Based Care, Access To Care, Turnaround Time
About this Content
Aims
Reduce the turnaround time (TAT) for nursing home placement initiation by optimizing processes.
Background
Average TAT for referrals was 22.2 days in 2019 due to fragmented workflows, unclear criteria, and lack of holistic guidance.
Methods
Developed a Care Planning Package, streamlined workflows, conducted focus groups, and employed PDSA cycles.
Results
Reduced TAT to 14.8 days; avoided 2,109 bed days through improved efficiency and faster patient transitions.
Conclusion
The pilot demonstrated that optimizing workflows and providing resources significantly reduce delays and improve patient care.
Lessons Learnt
Standardized resources and proactive communication streamline NH placement processes effectively.
Additional Information
Shortlisted for the Singapore Healthcare Management (SHM) Conference 2021 in the Communications category.
Keywords
Nursing Home Placement, Care Planning, Turnaround Time
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group, Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Tan Tock Seng Hospital, Woodlands Health Campus |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Medical Social Workers |
Project Lead(s) | Hayley Chau |
Project Member(s) | Melissa Chew |
Connect with this contributor!
Hayley Chau - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C384_TTSH_SHM_2021_Tackling_Long_Turnaround_Time_for_Nursing_Home_Placement.pdf